At [hafeef.net], we guarantee the quality of our products. All abayas are crafted from high-quality materials and undergo a thorough inspection process from fabric selection to tailoring, sewing, and shipping.

Customization and No-Return Policy

  • We take pride in producing abayas specifically designed according to the information and measurements provided by our customers. Due to this personalized approach, we have a strict no-return policy.
  • Once an order is placed and the tailoring process has begun, we cannot accept any cancellations, returns, or exchanges. We encourage customers to carefully review their choices and provide accurate measurements to ensure complete satisfaction.

Manufacturing Defects and Resolution

  • If you encounter any manufacturing defects within 48 hours of receiving your order, please contact us promptly. We will address the issue appropriately.
  • In cases of design or tailoring defects, [hafeef.net] will cover the shipping costs and repair or replace the abaya at no additional cost to the customer.
  • If the issue arises from incorrect information or measurements provided by the customer, the customer will be responsible for the shipping costs and any necessary adjustments.

Order Cancellation and Refund Policy

  • Customers may cancel and request a refund or exchange within 24 hours of placing the order, provided that the tailoring and customization process has not begun.
  • If a cancellation or exchange request is made within this 24-hour window, [hafeef.net] will review the request and communicate with the customer.
  • Upon approval, the customer will receive a purchase voucher for the amount, which can be used to purchase any available abaya at [hafeef.net].
  • Abayas purchased during sale periods or using discount codes are not eligible for cancellation or exchange.

Return or Exchange Requests

  • To submit a return or exchange request, please contact our customer service via email or phone. Provide the order details, including the order number and the reason for the return or exchange.
  • [hafeef.net] reserves the right to refuse any return or exchange request that does not comply with this policy.

Customer Support

Your satisfaction is our priority. If you have any inquiries or concerns about your order before it is finalized, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction with your shopping experience.